Cancellation and Refund Policy

  • All packages displayed on the website are excluding GST.
  • We accept Bookings only through our website. A booking is considered confirmed once we receive the booking amount of INR 5000+18% GST payment.
  • In case you are unable to book online please contact us
  • Booking amount is non-refundable. All bookings are taken on a sharing basis.
  • Balance of the package amount is to be paid before your shoot.
  • Security deposit is Mandatory. It has to be paid in cash & is refundable on completion of the shoot.
  • Booking can be rescheduled, if you inform us 72 hours prior to your shoot.
  • In case your team is bigger than the permissible limit, you need to inform us in advance.
  • All the people accompanying you will be accounted for, that includes drivers, helpers, photographers, couple, family & friends, if the total count exceeds the number permissible then Rs. 500 is charged per person for the additional people. Studio And Equipment Hire Terms ::
  • The client is supposed to use one set only for 30 minutes at a stretch as the studio is let out of shared basis. In case, there is no other client waiting, you can continue using the set further.
  • All the equipment’s/props belong to PBA Film City and are not meant for personal use. Kindly return before leaving the premises.
  • The client cannot modify or alter or tamper with the placement of equipment/props in any way.
  • The client cannot use the equipment/props in a manner not recommended by the manufacturer.
  • The equipment/props can not be used by any untrained or unauthorized personnel. If a client needs help with using an equipment/props kindly reach out to PBA Film City Team.
  • Equipment/props must be returned promptly after use in the original condition.
  • The client can use the make-up rooms, relaxation areas and other communal areas only during the hire period. The client shall ensure that such areas are used respectfully and left clean and tidy after use.
  • The client will be liable and charged for the costs of cleaning, replacing or repairing any damage resulting from any misuse, damage or neglect of these areas.
  • All vehicles like cars, cycles, etc are for shooting only and only couples and artists can use it and the usage time for each vehicle per shift shall be maximum 30 minutes only. After the usage time is over, it must be returned to the PBA Film City concerned staff. Additional usage time shall be chargeable as per PBA Film City’s rule.
  • All props & vehicles shall be provided subject to their working condition and availability. Under unforeseen circumstances like damage, technical malfunction/ fuel unavailability, PBA Film City is not bound to provide them for shoot.
  • Any machines (Fog/ snow/ bubble) or any other equipment like light etc. may not be available in case of breakdown/ repair/ maintenance. PBA Film City will not be responsible for unavailability of such equipment and no complaints or payment deductions shall be accepted in such circumstances.
  • Any samples, drawings, descriptive matter or advertising on PBA Film City’s website, and any descriptions or illustrations contained in PBA Film City’s catalogues or brochures, are issued or published for the sole purpose of giving an approximate idea of the sets described in them. They shall not form part of the contract or have any contractual force.
  • Clients are permitted to use a single set at a time. Multiple sets can not be used simultaneously.
  • Clients (Photographers) who have booked for Textile theme shoots can use only one set at a time with advance prior notice of time required for a particular theme set shoot.
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